Shipping policy
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Greece
- BOX NOW: 1–3 Business Days
- ELTA Courier: 1–3 Business Days
- Cash on Delivery: Available via ELTA Courier (€5 fee)
International
- Delivery times and shipping options are calculated at checkout.
Orders outside the European Union may be subject to import duties and taxes upon arrival. Any applicable charges are the responsibility of the customer.
Delivery times are estimates and may be affected by courier delays, adverse weather conditions, or other circumstances outside our control.
Worldwide shipping
Tracked shipping across Greece, Europe & worldwide.
14-day returns
Easy returns and exchanges within 14 days.
Here to help
Questions? Our support team is here for you.
Secure payments
Shop securely with trusted payment methods.
Frequently Asked Questions
Products & Promotions
What materials are your sunglasses made from?
Our frames are made with premium acetate and lightweight polycarbonate to ensure they are durable for everyday wear.
Do your sunglasses offer UV protection?
Yes, all of our sunglasses feature quality frames with UV400 protection.
Are your sunglasses suitable for all genders?
Yes, our sunglasses feature a unisex design and a unisize fit.
Are there any current promotions?
We are currently running a Limited Launch Offer where you can Buy 1, Get 1 Free.
Shipping & Delivery
Where do you ship?
We offer tracked shipping across Greece, Europe, and worldwide.
How long does shipping take?
Delivery times vary depending on your location and the shipping method chosen:
- UK Standard (Royal Mail 48 Tracked): 2-3 Business Days
- UK Next Day: Order before 4PM Mon-Thurs
- UK Saturday Delivery: Order before 4PM Friday
- Europe (DHL Express): 1-3 Days
- Worldwide (DHL Tracked): 5-7 Days
- Worldwide (DHL Express): 1-3 Days
Do I have to pay customs duties or taxes?
Yes, worldwide orders incur duties and taxes upon arrival unless it is otherwise stated.
Returns & Exchanges
What is your return policy?
Your right to return or exchange an order begins the day it is placed and ends 14 calendar days after you receive the goods. If you are eligible, you must notify us within this 14-day window, and you will have a further 14 days to return the items to us.
How do I initiate a return or exchange?
To request a refund or exchange, you must contact us in writing by emailing contact@orasuneyewear.com with your order number in the subject line so we can advise you on the next steps.
Are returns free?
No, customers are responsible for the cost of returning items to us, as we do not offer free returns.
What condition do the items need to be in for a return?
Items must be returned in an unworn, saleable condition, with all original tags attached. They must also be packaged securely.
Can I return a sale item?
Sale items are not eligible for a refund. They can only be exchanged for another item or issued as store credit.
What if my package cannot be delivered?
If an order is returned to us undelivered due to an incorrect/incomplete address, failure to collect the parcel, or no one being available to accept the delivery, a €15.00 deduction will be applied to the final refund or order value to cover the return postage penalties levied by our couriers.
Contact & Support
How can I contact customer support?
You can email us directly at contact@orasuneyewear.com for returns, or you can use the contact form provided on our website to send us a message.